Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Brian & Michelle Vancouver, based in Vancouver, Canada. By using our website and placing an order, you agree to the terms outlined below.

1. Applicability

By placing an order on our website, you agree to be bound by these Terms & Conditions. These terms apply to all customers and transactions made through our store.

2. Product Information

We strive to ensure that all product descriptions, images, and information are accurate and up to date. However, minor variations, typographical errors, or inaccuracies may occur.

3. Orders & Payment

All orders are processed once full payment has been received.

  • We offer multiple secure payment methods
  • Available payment options may vary depending on your location
  • Customers are responsible for ensuring that their payment details are correct

4. Processing & Shipping

We aim to provide efficient and reliable delivery for all customers.

  • Processing time: 1–3 business days
  • Estimated delivery time: 3–7 business days (depending on location)
  • Orders are shipped through our trusted logistics partners, such as Canada Post and UPS

5. Returns & Cancellations

Please refer to our Return Policy for full details regarding returns, refunds, and cancellations.

6. Liability

  • We are not responsible for lost or damaged packages once tracking confirms delivery to the provided address
  • Customers are responsible for providing accurate shipping information
  • Any address changes must be requested within 24 hours of placing an order

7. Intellectual Property

All content on this website, including text, images, branding, and logos, is the property of Brian & Michelle Vancouver and may not be copied, reproduced, or used without written permission.

8. Complaints & Support

If you have a complaint or concern, please contact us at:

📧 info@brianmichellevancouver.com

We aim to respond to all inquiries within 2–5 business days.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the applicable laws of Canada.